Last Updated: [05.12.24]
At Vijay Abharna Jewels, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not happy with your purchase, please review our return and refund policy below.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- Items must be returned within 7-14 days of receipt (exact duration as per your preference).
- Custom-made or engraved items are not eligible for returns unless there is a manufacturing defect.
2. Return Process
- Contact our customer service team at vijayabharana78@gmail.com or call us at +91 99016 07563 within the return window.
- Provide your order number and reason for return.
- We will guide you through the return shipping process. Return shipping fees may apply unless the return is due to a defect.
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original method of payment within 7-10 business days.
- Shipping fees are non-refundable unless the item was defective.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us for assistance.
5. Non-Returnable Items
- Custom-made or personalized jewelry.
- Items purchased on sale or with discounts, unless they are defective.
6. Shipping Costs
- You will be responsible for paying for your own shipping costs for returning the item unless the item is faulty or incorrect.
- In cases of defective products, we will bear the return shipping cost.
7. Contact Information
If you have any questions regarding returns or refunds, please contact us at:
Vijay Abharna Jewels
Email: vijayabharana78@gmail.com
Phone: +91 99016 07563
Address: Near Gandhi Chowk, Main Road, Devadurga – 584111
